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Black Lemon In Action
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Testimonial
What Our Client Says
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Frequently Asked Questions
Need help with something? Here are our most frequently asked questions.
FAQs
Everything you need to know about the product and how it works, Can’t find an answer? Chat with our team.
What makes Black Lemon different?
No cookie cutters here! Every Black Lemon website is uniquely crafted around you, your business, and your customers. We combine bold, memorable design with clever processes to create sites that don’t just look amazing but also perform brilliantly. With us, your website is always fresh, functional, and ready for the future, delivering that extra squeeze of ‘wow’ every time.
How does Black Lemon ensure project success?
We don’t leave success to chance; we design it. From the first conversation to your website going live, our straightforward, step-by-step process keeps your project on track, transparent, and stress-free. Every milestone is thoughtfully planned, ensuring your site looks incredible, works seamlessly, and achieves exactly what your business needs.
Can Black Lemon help my business with website transformation and customer leads?
Absolutely! Whether you’re refreshing your current website or starting fresh, we make your digital transformation seamless, strategic, and stress-free. We’ll guide you smoothly through every step, empowering your business to thrive confidently in the digital world.
How long will this process take?
Typically, around 30 days this assumes we receive all the required content and approvals from you at the right time.
How will you communicate with me during the process?
We’re flexible! Whether you prefer email, phone, or text, we’ll communicate in the way that works best for you.
How will I know when everything is finished?
You’ll receive a detailed handover pack that outlines everything we’ve created, including login credentials, documentation, and next steps.
Can you connect my email to my domain?
Yes, we can! As long as we have the necessary access, we’ll set it up. Just note that some domain providers might charge additional fees.
What if I already have a domain or a website?
No problem, we’ll use your existing domain. If you already have a live site, we’ll build the new one in the background and launch it only once it has been fully tested and approved.
How are your websites built?
We use WordPress because it’s flexible, reliable, and allows for easy updates, new features, and strong SEO performance.
What if my current website is on a different platform?
That’s totally fine—we’ll build a new WordPress site on the same domain. This ensures you’re set up for future growth and better performance.
Will I own my website after it’s built?
Absolutely. Once the project is complete and payment is settled, the site is 100% yours.
How do you make sure my website is user-friendly?
We design with real people in mind, clean layouts, straightforward navigation, mobile responsiveness, and usability testing all ensure your site is easy to use and looks great.
Can I request changes after the website is finished?
Of course! We offer post-launch support and can make updates or tweaks as needed. When checking out, make sure you add the service pack.
How do you handle website security and backups?
We take your site’s safety seriously. That means if you have a service pack, regular updates, strong security plugins, SSL certificates, and scheduled backups to keep everything running smoothly and securely.
Do you provide training on how to use and update my website?
If you have a service pack we can do it for you.
If the site has been handed over, we offer a simple video to show you how to update your site. We’ll also include a quick-start guide in your handover pack.
Will my website be mobile-friendly?
Yes, 100%. All our websites are designed to work seamlessly across desktops, tablets, and smartphones.
Will my website be optimised for search engines (SEO)?
Yes, there is an SEO pack add-on that can help increase your SEO. Your site will come with simple SEO optimisation, including clean URLs, fast load times, responsive design, meta tagging, image alt text and keyword-friendly structure.
We can also offer a more advanced SEO package if you’re looking to really boost visibility.
Do you offer ongoing maintenance or updates?
Yes—we offer a service pack add on for maintenance plans that cover security updates, plugin management, backups, and technical support and content updates up to 20 hours per annum. Think of it like insurance for your site.
Can I be involved in the design process?
Absolutely! We’ll show you drafts and prototypes along the way so you can give feedback and help shape the final design.
Billing FAQs
Everything you need to know about billing and
invoices, Can’t find an answer? Chat with our team.
What payment methods do you accept?
We accept credit cards, PayPal, and direct bank transfers.
Do you offer payment plans?
We provide graphic design, web development, and AI-powered reputation
management to help businesses grow.
What is your refund policy?
We provide graphic design, web development, and AI-powered reputation
management to help businesses grow.
Get In Touch
Avoid the ‘oops’ moments, let’s chat!
Fill out the form, and we’ll get things sorted before it gets worse!
We’ve got your back.